Childs story

I had fun playing inside and outside
Mum and dad played new games and sang songs
Mum talks to me lots and sits with me

Parents story

Staff worked with me and my confidence in my ability to parent has increased.  Being in this program has allowed me to bond with Charlie again. A routine has now been developed and Charlie listens to me now. I enjoyed spending the 10 days with Charlie. I learnt to play and have fun and how to settle him. I went on outings and we had fun together. I notice more things about Charlie than I did before. We talk more to him and notice him talking/babbling more back to us. We spend more time as a family we now sit down and have our meals together.

Staff story

The program is an intensive parenting skills development and assessment program.  We work with families who are finding parenting challenging for many reasons.  We work together to enhance the strengths that each family member brings and together we find solutions to challenging issues or situations.  We use an individualised approach with each family and we also aim to bring play and fun into the families’ lives.  It is very rewarding to see parents become more confident in their own abilities and to see infants and children respond to these changes.

About Program

The program is a ten day program available to families working with the Department of Human Services, Child Protection Unit.  It is a 10 day program run at QEC, where families stay and sleep overnight for the ten days.  Staff work closely with you and your family to help identify the parenting skills that you do best and those areas that are difficult for you.  Staff will work with you to help you develop your parenting skills and get to know the support available in your local area.   It is hoped that we give you appropriate education and recommendations that will support you when you go home and out in the community

What to expect

The first 2 – 3 days is focussed on an initial assessment, care planning with the families and intensive one to one teaching and support. During the following 5 days families participate in a group parenting skill development program and one to one teaching, including group education sessions.  In the final days there is reassessment of the progress that has been made, consolidating learning and future planning.

What To Bring

If needed please bring infant formula, teats and bottles. Sterilising equipment is provided.     
• Supply of disposable nappies
• Current medication used by either the parent or child with you.
• Medication or vitamins in their originally dispensed containers (ie. not in other containers).
• Medicare Card, Health Care Card, Pension Card, if applicable, for each person attending.
• Child Health Record.
• Toiletries
• Small change for public phone, washing machine and clothes dryer(4 x $1 coins are required for the washer and dryer)

  and soap powder for washing.

• Clothing for parents and child, hats, sunscreen, rain coat, warm jacket as per the seasonal requirements.

• Pram and/or Rocker chair (bouncinette).
• Dummies x 2, if used.
• Special toy or security item labeled with your child's name.
• There are hydronic heaters in the room; however you may bring an extra blanket /doona if required.
• Contact details (phone numbers, email addresses) for other professionals involved with your family eg. GP,

  Paediatrician, Maternal Child Health Nurse

Frequently Asked Questions

Can someone come with me for support?
We encourage and welcome both parents to participate in the QEC program. If you are parenting alone, you are welcome to have the person who supports you in your parenting role participate in the program.


What if my partner has to work?
Partners unable to stay for the 5 day program are encouraged and welcome to attend at any time and stay overnight when possible. This enables partners to participate in education groups and learn and practice parenting strategies together.


Are there only double beds for adults?

QEC residential unit has a mixture of rooms with double and twin single beds.  If you require a specific type of room, please contact QEC to make sure they can accommodate your needs.


What if I am unwell on admission day?
QEC is not a crisis hospital, and therefore we cannot admit anyone who is unwell at the time of admission.  It is important to let us know (preferably prior to admission) if you or your child have any signs of illness which could readily be transferred to other families or staff members. If necessary we can reschedule your booking.


Do I need to bring my own food?
Fresh family meals are provided each day for you and your children from our on-site kitchen.


What if I have a specific dietary need?
If a family member has specific dietary needs (eg. Gluten/wheat free diet, Halal, Kosher, Vegan etc.) please advise a week prior to admission.


What time can visitors come?
Visitors can come any time, and we suggest you limit the number of visitors you have during your stay. This provides you with the best opportunity to gain education and support, practice techniques and strategies and increase your confidence to apply them at home.


What do I do if my baby is wearing nappies?
QEC is required by law to dispose of disposable nappies. Please bring your own supply of disposable nappies. Nappies will be disposed of by ‘Pink Lady Disposal’.

The charge this service for the week is: $16.50 per infant inc. GST
For Children in night nappies only: $2.20 per infant inc. GST
NB: QEC has no EFTPOS facilities, but does have credit card facilities.


What if I use cloth nappies?

For the length of your stay, we ask that you use disposable nappies that are removed regularly from site for the comfort of all families and staff.


What happens about my medications?

You will be responsible for administering your own and your child’s medication that you bring with you. It is your responsibility to store medications safely in the room safe provided for your stay.

Bring medication or vitamins in their originally dispensed containers (i.e. not in other containers).


What do I bring with me?

See the section of “What to Bring” for more information


Can I wash my families clothes whilst I am there?

QEC has a laundry with a washing machine and clothes dryer for families to use during their stay. Both machines require 4 x $1 coins to use.  You may wish to bring washing powder for the washing machine, or purchase some from QEC.


What if I forget something?

QEC does not have a store on site, but is ten minutes walk from the Noble Park shops with supermarkets, chemists and general shops for you. QEC does have emergency stock of some general items if required.


What happens to the things I bring with me whilst I am busy through the day?

You have a safe in your room for storage of your valuables and medication.
It remains your responsibility to care for any belongings that you may bring to QEC. Each bedroom in the Residential Unit has a security swipe access that allows only the card holder and staff to enter your room.


Where do I park my car whilst I am there?

There is plenty of parking on site. QEC takes no liability for damage, loss or theft of personal property or vehicles so please remove all valuables.


Can I leave to go out to attend an appointment or prior commitment?

You can leave the program at any time and we suggest you limit the time away from the program to a minimum, to provide you with the best opportunity to gain education and support, practice techniques and strategies and increase your confidence to apply them at home.