Are you looking for support with parenting?


Our focus is to support families with children aged from birth until 4 years’ with their parenting journey.  Due to the COVID-19 Pandemic, we are currently providing support via Telehealth. Phone and video consultations are given by our professional staff using a family centred and child focused approach.


To submit a referral, please download the Referral Form, save to your computer, complete all sections and return to QEC via email, post or fax. Click here for the Referral Form.

Email – attach completed referral and email it to with ‘New Referral’ in the subject line’

Fax – (03) 9549 2779

Post – QEC, 53 Thomas Street, Noble Park VIC 3174



Once your referral is received you will be contacted by SMS or phone by one of our A&I Team. Together, we will decide which program is best for you.


The A&I hours are between 8.30am – 4.00pm, Monday to Friday. (Closed public holidays)


When the clinician calls, the number displayed on your phone will be (03) 9549 2777. If you are unavailable, please return the call at your earliest convenience.


If you have trouble accessing this form please call QEC reception on 9549 2777and we will arrange to send you one via email or post. While waiting for your call please take the time to have a look at our: Parenting Advice, Audio Advice, Video Advice, and Podcasts on this site. You can also call the MCH Line on 13 22 29 or visit the Raising Children Network website:



Changes to QEC Residential & Community Based PASDS in response to COVID-19 Pandemic.


On 16 March 2020, a State of Emergency was declared in Victoria to combat the COVID-19 Pandemic. Under the State of Emergency, the State Government has applied acts to eliminate or reduce serious risk to public health. The DHHS COVID-19 Plan includes the following recommendations in relation to QEC’s Residential and Home based PASDS Programs:

  • Provide an alternative to the Residential Parenting Assessment and Skill Development Service (PASDS) that could include provision of advice and consultation to Child Protection rather than a documented PASDS Parenting Assessment.
  • Remodel Community based PASDS, focusing on supporting vulnerable families known to Child Protection, based on priority of need and delivered through a Telehealth platform.

From Monday 4th May QEC will start accepting referrals to this alternative program – Parenting Support and Skill Development. QEC will be delivering this Program via Telehealth and will be offering two options: Telehealth 5 Day Intensive Parenting Support and Skill Development Program andTelehealth 10 week Parenting Support and Skill Development Program.


Referral form can be found here 


Referrals are to be sent to the DHHS Regional Practice Leader. QEC has established an Allocation and Advisory team to oversee all referrals. Once referral is received at QEC the Protective Worker will be contacted within 5 working days to establish next steps.


For family service programs please view the Professionals/Referrals tab on our website.