FEEDBACK

QEC welcomes feedback - both compliments and complaints - from clients, their carers, family members or guardians. Feedback may be provided: 
 · In person, by speaking to any staff member 
 · Via telephone 
 · Via the email address theqec@qec.org.au 
 · Via a feedback form, provided to clients when they access our program or 
 · Via an exit survey. Click here for a copy of our community exit survey. Exit surveys for our residential programs are provided towards the end of a client's stay. 
 
 We aim to acknowledge feedback within two working days. We will try to resolve the matter promptly and we will treat you with respect. We will also consider how we can improve our service to prevent the same issue from occurring again.