COVID-19 Response Update 26/10/2020

Thank you all for your ongoing partnership during the COVID-19 pandemic.


In light of the release of Victoria’s roadmap for re-opening, QEC is mapping our path toward COVID normal,subject to ongoing public health advice. This includes implementation of QEC’s COVIDSafe Plan prioritising the health and wellbeing of our staff and the families we care for and continue to support families through QEC Programs.









Community-Based Services

  • Referral process unchanged
  • Home visits up to maximum of 60 minutes
  • Intake, review and closure meetings via telehealth
  • Telehealth support between home visits

Noble Park Residential PASDS Services

  • Residential PASDS 10 day program continues with 5 day telehealth + 5 days face to face

Noble Park Residential EPC Services

  • Referral process unchanged - via QEC website
  • Day Stay and 5 Day Residential: Face to face admissions and telehealth options
  • Maximum 8 Residential families admitted to unit  each week (including 2-3 PASDS families)


All QEC services are provided in line with our Model of Care - ensuring children are safe, healthy, growing and connected.


QEC’s approach to service delivery will continue to align with Victoria Chief Health Officer advice.


We will continue to provide you with updates if there are any further changes to our service models. We thank you for your support during 2020.

COVID 19 UPDATE 27.03.2020

QEC is committed to continuing to support families during the current COVID-19 pandemic.


From Monday 6th April,  the majority of QEC's work will be transitioned to telehealth models (supporting families via phone / video).


To enable us to prepare for telehealth,  from 5pm Friday 27th March until 9am Monday 6th April, QEC will be providing limited services.


Noble Park Residential site:

There will be no Residential admissions.

Referrals to Residential programs (5 Day Residential and Day Stay Programs) will continue to be triaged.

PASDS Referrals will not be accepted from 27 March until 6 April

QEC Senior staff will be working and can be contacted as normal or via 9549 2777


Community sites:  

SMR, NMR, Gippsland and Wodonga

The majority of clinical staff will be on leave and the site will be overseen by the allocated QEC Area Manager.

All families are being contacted this week and provided with support numbers.

Each Area Manager will be available to respond to urgent matters and can be best contacted via email or mobile.


We will continue to provide you with updates if there are any further changes to our service models. 


How can you help prevent the spread of COVID-19?

QEC is working hard to contribute to minimising the spread and impact of COVID-19, by asking everyone to:
•   Practice good hand hygiene and wash hands often;
•   Avoid touching your face;
•   Cough and sneeze into your elbow;
•   Stay at home if unwell;
•   Postpone non urgent meetings or gatherings.


Can you still access QEC services?

QEC is committed to continuing our services during this situation. However, in order to protect all families, we have commenced the following (in line with the Government recommendations):

 If you have:
•   Returned from any overseas travel in the past 14 days OR 
•   Experienced COVID-19 symptoms (whether having travelled overseas or not) OR
•   Direct contact with person diagnosed with COVID-19;
The following precautions will be followed:
I.   You are unable to be admitted to any QEC program (for 14 days after return to Australia);
II.  You will need to self-isolate - and seek appropriate medical attention;
III. We may ask you to provide medical clearance when recovered and ready to come to QEC (if you have tested positive for COVID-19).


Where can you get further support or advice?
This may be a stressful time for you and your family. You can access support and information from the following:
•   Any person suspecting they may have the coronavirus disease can also call the Coronavirus Hotline (24 hours, 7 days) on 1800 675 398;
•   Further information about the Victorian situation can be found here:
•   For national updates, go to:


We thank you for your understanding.