Useful contacts

Available 24/7: In the event of an emergency, dialing 000 connects you to emergency services for immediate support in Australia.

How to Access:
📞 Call 000

Available 24/7: A nation-wide service offering parents advice, tips, and support to help make breastfeeding easier through their website, phone help, and local groups.

How to Access:
📞 Call 1800 686 268
💻 Visit Australian Breastfeeding Association

Available 24/7: A nation-wide service offering advice, resources, and support for managing and achieving your best possible mental health.

How to Access:
📞 Call 1300 224 636
💻 Visit Beyond Blue

A state-wide after-hours service that provides urgent support for new and existing child protection concerns, focusing on families in immediate need of help.

How to Access:
📞 Call 13 12 78
💻 Visit Child protection contacts - DFFH Services

Available 24/7: Get advice and information from nurses about your child’s health, nutrition, breastfeeding, and parenting concerns. This service provides support to families in Victoria with children from birth to school age.

How to Access:
📞 Call 13 22 29
💻 Visit Maternal and Child Health Service (www.health.vic.gov.au)

Available 24/7: Health concerns can arise at any time. A dedicated nurse is ready to help you and your family, day or night. This is a state-wide service.

A team of Registered nurses that provide caring and professional advice to address your health-related questions and concerns.

Nurse-On-Call is free, ensuring you can access the help you need.

How to Access
📞 Call 1300 606 024
💻 Visit NURSE-ON-CALL (health.vic.gov.au)

A state-wide phone service for all parents and carers of kids aged 0-18. You can talk to experienced social workers, psychologists, and family therapists who can offer help and advice on many different parenting issues.

Parentline aims to:

• contribute to the development of positive parenting and personal coping strategies and skills
• enhance parent/child relationships
• promote and contribute to the confidence, resilience and wellbeing of families
• link families with their local community resources and services.
  

How to Access:
📞 Call 13 22 89
💻 Visit Parentline (services.dffh.vic.gov.au)

Monday to Friday, 9am - 7.30pm
Saturday, 9am – 4pm

A nation-wide service supporting parents and families during pregnancy and throughout the first year of parenthood.

The phone and online services offer counseling and information to support mental health and well-being, based on proven practices and the expertise of people who have personal experience.

How to Access:
📞 Call 1300 726 306
💻 Visit PANDA

Red Nose is Australia’s leading authority on safe sleep and safer pregnancy advice as well as grief support for anyone affected by the loss of a pregnancy, stillbirth or the death of a baby or child.

How to Access:
📞 Call 1300 998 698
💻 Visit Red Nose

Available 24/7: Provide specialist support services for anyone in Victoria who is experiencing or afraid of family violence.

How to Access:
📞 Call 1800 015 188
💻 Visit Safe Steps

Located in Melbourne and provides expert medical care and support for children and their families, offering a wide range of services and treatments

How to Access:
📞 Call (03) 9345 5522
💻 Visit The Royal Children's Hospital

A state-wide service that provides information and advice on the safety of toys and nursery products to help ensure they are safe for children.

How to Access:
📞 Call 1300 364 894

Available 24/7: A state-wide service. If you or your child has accidentally consumed or been exposed to something possibly harmful, has taken the wrong/incorrect dose of medication or has been bitten or stung.

How to Access:
📞 Call 13 11 26
💻 Visit Victorian Poisons Information Centre (www.austin.org.au)