COVID-19 Response Update 12/02/2021

From 11.59pm tonight Friday 12/2/21 until 11.59pm Wed 17/2/21, further COVID-19 restrictions are in place across Victoria.


Please get tested and stay home if:

You have symptoms, however mild

You have visited an exposure site Department of Health and Human Services Victoria | Case locations and outbreaks (


QEC is remaining open, with some COVID- safe modifications, during this period.


Please contact us on 03 9549 2777 or via email if you have any queries.

COVID-19 Response Update 26/10/2020

Thank you all for your ongoing partnership during the COVID-19 pandemic.


In light of the release of Victoria’s roadmap for re-opening, QEC is mapping our path toward COVID normal,subject to ongoing public health advice. This includes implementation of QEC’s COVIDSafe Plan prioritising the health and wellbeing of our staff and the families we care for and continue to support families through QEC Programs.









Community-Based Services

  • Referral process unchanged
  • Home visits up to maximum of 60 minutes
  • Intake, review and closure meetings via telehealth
  • Telehealth support between home visits

Noble Park Residential PASDS Services

  • Residential PASDS 10 day program continues with 5 day telehealth + 5 days face to face

Noble Park Residential EPC Services

  • Referral process unchanged - via QEC website
  • Day Stay and 5 Day Residential: Face to face admissions and telehealth options
  • Maximum 8 Residential families admitted to unit  each week (including 2-3 PASDS families)


All QEC services are provided in line with our Model of Care - ensuring children are safe, healthy, growing and connected.


QEC’s approach to service delivery will continue to align with Victoria Chief Health Officer advice.


We will continue to provide you with updates if there are any further changes to our service models. We thank you for your support during 2020.

COVID 19 UPDATE 27.03.2020

QEC is committed to continuing to support families during the current COVID-19 pandemic.


From Monday 6th April,  the majority of QEC's work will be transitioned to telehealth models (supporting families via phone / video).


To enable us to prepare for telehealth,  from 5pm Friday 27th March until 9am Monday 6th April, QEC will be providing limited services.


Noble Park Residential site:

There will be no Residential admissions.

Referrals to Residential programs (5 Day Residential and Day Stay Programs) will continue to be triaged.

PASDS Referrals will not be accepted from 27 March until 6 April

QEC Senior staff will be working and can be contacted as normal or via 9549 2777


Community sites:  

SMR, NMR, Gippsland and Wodonga

The majority of clinical staff will be on leave and the site will be overseen by the allocated QEC Area Manager.

All families are being contacted this week and provided with support numbers.

Each Area Manager will be available to respond to urgent matters and can be best contacted via email or mobile.


We will continue to provide you with updates if there are any further changes to our service models.