COVID 19 UPDATE 27.03.2020

QEC is committed to continuing to support families during the current COVID-19 pandemic.


From Monday 6th April,  the majority of QEC's work will be transitioned to telehealth models (supporting families via phone / video).


To enable us to prepare for telehealth,  from 5pm Friday 27th March until 9am Monday 6th April, QEC will be providing limited services.


Noble Park Residential site:

There will be no Residential admissions.

Referrals to Residential programs (5 Day Residential and Day Stay Programs) will continue to be triaged.

PASDS Referrals will not be accepted from 27 March until 6 April

QEC Senior staff will be working and can be contacted as normal or via 9549 2777


Community sites:  

SMR, NMR, Gippsland and Wodonga

The majority of clinical staff will be on leave and the site will be overseen by the allocated QEC Area Manager.

All families are being contacted this week and provided with support numbers.

Each Area Manager will be available to respond to urgent matters and can be best contacted via email or mobile.


We will continue to provide you with updates if there are any further changes to our service models. 


How can you help prevent the spread of COVID-19?

QEC is working hard to contribute to minimising the spread and impact of COVID-19, by asking everyone to:
•   Practice good hand hygiene and wash hands often;
•   Avoid touching your face;
•   Cough and sneeze into your elbow;
•   Stay at home if unwell;
•   Postpone non urgent meetings or gatherings.


Can you still access QEC services?

QEC is committed to continuing our services during this situation. However, in order to protect all families, we have commenced the following (in line with the Government recommendations):

 If you have:
•   Returned from any overseas travel in the past 14 days OR 
•   Experienced COVID-19 symptoms (whether having travelled overseas or not) OR
•   Direct contact with person diagnosed with COVID-19;
The following precautions will be followed:
I.   You are unable to be admitted to any QEC program (for 14 days after return to Australia);
II.  You will need to self-isolate - and seek appropriate medical attention;
III. We may ask you to provide medical clearance when recovered and ready to come to QEC (if you have tested positive for COVID-19).


Where can you get further support or advice?
This may be a stressful time for you and your family. You can access support and information from the following:
•   Any person suspecting they may have the coronavirus disease can also call the Coronavirus Hotline (24 hours, 7 days) on 1800 675 398;
•   Further information about the Victorian situation can be found here:
•   For national updates, go to:


We thank you for your understanding.

QEC’s Reconciliation Action Plan

QEC is proud to present our first Reconciliation Action Plan – a formal commitment to reconciliation that recognises the strength, diversity and resilience of Aboriginal and Torres Strait Islander Peoples and their families. In looking to the future, we acknowledge the past and seek to better understand and respect the histories, cultures and heritage of Aboriginal and Torres Strait Islander Peoples. QEC recognises that improved outcomes in health and well-being can only be achieved if effective and respectful partnerships are established with Aboriginal and Torres Strait Islander peoples, communities and organisations. QEC believes that it is the right of every child to be immersed in their culture - including family, community, cultural practices and identity - and to maintain their distinctive spiritual, material and economic relationship with the land and waters with which they have connection under traditional laws and customs. Reconciliation Action Plan